If you are a regular DecoBikes user, you probably know that the bike kiosks have been malfunctioning for the last few days.
The problem is that the wireless connection between the kiosks and DecoBikes HQ– the connection that enables users to pay either by credit card or their DecoBikes subscription card — hasn’t been working.
And the problem persists.
In an email to DecoBikes customers tonight, the bike rental service says it’s due to a problem with their wireless provider, T-Mobile.
We continue to experience intermittent communication at our kiosks due to an issue with our wireless data provider, T-Mobile. Recent network changes/updates at T-Mobile have caused this issue, which we have been dealing with for several days.
We have been working around the clock with them for a resolution and tomorrow they are taking additional measures by sending staff to assist us on-site. Unfortunately, we must be patient while they try to remedy the situation as they process the data for transactions generated by our bike stations.
For those of you who use DecoBike for daily transportation, we advise you to seek alternative forms of transportation for the next 24-48 hours while we work with T-Mobile to get the issue resolved.